A: All reports are displayed as PDF documents and require Adobe Acrobat
Reader to download the document. If you do not have Acrobat Reader
installed on your computer, you may get it free
athttps://get.adobe.com/reader.
Q: How do I interpret the codes used in the report?
A: Please visit, National Highway Traffic Safety Administration. Select the
state corresponding to the accident report and then select the form used.
Q: How do I create an account to purchase reports?
A: If you represent a business or organization and will be ordering
multiple reports, please contact CRASHDOCS.org to establish a business
account. Please include the business name, address, and phone number
as well as your contact information. Once your account has been
established, you can be invoiced monthly for report purchases. You will
no longer need to provide a credit card for each transaction.
Q: I have a billing question. Who can I contact?
A: If you used a credit card to purchase a report, please contact
CRASHDOCS.org and be sure to provide the date of the transaction, your
name, and information about the report purchased. If you have a
business account with CARFAX, invoices are generated at the beginning of
every month for the prior month’s usage and are usually mailed out
between the 5th and 10th of the month. Contact CRASHDOCS.org if you
have a question about your invoice and a CARFAX representative will
respond within 2 business days.