manager position at a national chain. And then I started to see more clearly. It is true that pharmacy has
not been okay for the last 10 to 20 years, but at that moment it dawn on me, this indivisible [inaudible
00:45:36], pharmacy wasn't a crisis.
And for my particular view, pharmacist stagnation and student from chain pharmacist, national
original were drowning and beaten down. They were stuck in this environment that could only be
characterized as chaotic, an environment birthed by a lot of those toxic culture of mental, physical, and
emotional abuse and minimal pay in spite of massive profit and the lack of patient center healthcare
models from chain pharmacies, and unfortunately greed, by not just any greed, won't fuel back on
checking reimbursement practice from certain PBMs and the denomination of the market through
acquisition of competitors and vertical integration of chain pharmacies and payers. And there was
nowhere else to go. The opportunities for employment other than chain pharmacies had become more
rare. New business innovation were barely occurring, and the existing one were dying just as our fellow
independent pharmacist. And although I speak in the past, this is still our reality today. But the dilemma
in this obstinate realm is not just for pharmacy practitioner.
Our patients are also feeling the outcome. They're all experiencing difficulties in assessing care.
The choice of pharmacies are impacted by higher costs, the lack of new ways to optimize their health,
the disappearance of no chain pharmacies and the massive also exodus of pharmacy employees due to
poor working conditions, which have been nationally discussed through the movement I have created,
hashtag [inaudible 00:47:27] is not working. Yes, we can bring numerous arguments regarding the
causes of this particular predicament, but we all understand or at least should be realizing that the
diseased threat stack of pharmacy is intensified by what bring us here today.
The imbalance in the payment structure in pharmacy, the scheme of monopolizing the market,
owning more than 80% of the system is a lot of power just for only three heads, and ultimately the lack
of accountability of those who are creating the skills. My passion has always been, it will always be in
community pharmacy. My patients needed me. They needed to be the focus of my practice, but it was
no longer the case even with my best effort, and I needed a system to be fair. So who is to blame for
breaking my oath as a healthcare professional, who saw to put her patient wellbeing above all, is me, my
patient or the system? You'll be the judge. Thank you so much for your time.
Doha Mekki:
Thank you so much. Chacon, do you want to share some thoughts?
Chacon:
Yeah. Thanks Doha. Look, first, I just want to thank all of you so much for coming and speaking with us
and sharing such deeply moving and gripping testimony, both DOJ and FTC are routinely having to
review these mergers and I think sometimes in the type of hyper-technical analysis that comes to us,
these types of real life stories and real life experiences get totally lost, and so it's just so incredibly
important that we're getting to hear from you all and that you all are sharing your expertise with us. I
think we obviously review mergers across the economy. The healthcare sector is, I think it's fair to say
one of the most critical since... as we've heard from you all. Here we are really seeing the life and death
stakes of the decisions that are being made around here.
I think another thing that your testimony has really surfaced is that the types of potential
consolidation, monopoly problems that we may be seeing in healthcare aren't just isolated to one
corner of the industry or the other corner of the industry, it's really across the board and systematic in a
way that we really need to be vigilant across the board, being it at the hospital level, at the PBM level, at
the pharmacy level. And so I think that's an incredibly important lesson for us as well. And I think